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Housing Services at Guantanamo Bay


Available in the Unaccompanied and Family Housing at Naval Station Guantanamo Bay (NSGB) , Viasat provides high-speed, reliable internet and voice services. Our services provide all-in pricing, meaning no long-term commitments, no hardware lease fees, and no taxes.

For Family Housing,

Your house is already equipped with all the hardware you need to support your entire home! To activate your service, simply:

  1. Use a Wi-Fi enabled device to connect to the goWiFi network
  2. Use the WPA2 key found on your pre-installed Viasat modem
  3. Open your web browser, sign-up for service, and login using your new username and password.

For Unaccompanied Housing,

Use a mobile device to connect to the goWiFi network and sign-up for the service you need. Viasat goWiFi is available across almost all US Navy bases, so if you already have a goWiFi account then your plan will automatically work on this base.

New Subscribers

smartphone

Wifi + Voice

Multiple High-Speed Internet plans to choose from, with speeds up to 30 Mbps in the Barracks and up to 75 Mbps in Family Housing. Connect one device or multiple and get online wirelessly with ease, no hardware installs needed!

Now you can add Voice service to your Wi-Fi service. Unlimited minutes within NSGB, and to US, Canada, and Mexico. Just sign up for voice service and download the Viasat Voice Navy app from the App Store or Google Play Store on your smartphone (iPad app available soon).

Plans for Family Housing and Barracks vary, so login to your local network to sign up.

Family Housing
modem

Find the WPA2 key on your modem to connect

Barracks
modem

Connect to the goWiFi network on your mobile device

*  If you have issues getting on the Wi-Fi network to see the Internet and Voice plans, please contact our 24/7 Technical Support team at (888) 339-7150.

tv

Cable

Cable TV services on Naval Station Guantanamo Bay are provided by Phoenix Cable. Click here to see the channel line-up.

PHOENIX CABLE CHANNEL LINEUP

7 – ABC 17 – Entertainment 27 – WGN 37 – PBS 48 – WB
8 – TNT 18 – Fuse 28 – ABC Family 38 - ESPN2 51 - CNN
9 – CBS 19 – LIFETIME 29 – CINEMAX 39 – SyFy 53 – TV Guide
10 – NBC 20 – Animal Planet 30 – HBO 40 – HISTORY
11 – A&E 21 – SHOWTIME 31 – Phoenix Roller 41 – Turner Classics
12 – TLC 22 – Discovery 32 – AFN Spectrum 43 – AFN News
13 – FOX 23 – TBS 33 – GA Country 44 – AFN Prime
14 – Telemundo 24 – THE Movie Channel 34 – C-Span 45 – BASE ROLLER
15 – Cartoon Network 25 – Boomerang 35 – BET 46 – AFN Family
16 – ESPN 26 – AFN Extra 36 – HLN 47 – FOOD NETWORK

Current Viasat goWiFi Subscribers Support

Ensure that your device's Wi-Fi adapter is on or enabled. Connect to the strongest goWiFi signal that is available. If you do not see this signal, you may be out of the range of the Wi-Fi equipment and will need to move closer. Once you are connected to the goWiFi signal, open your browser (such as Internet Explorer, Firefox, Safari, or Google Chrome). The page will redirect you to your goWiFi login page. Input your username and password into the fields, then select the "Go" button to sign in. You should now be online.

Read through our most frequently asked questions for information about our services and plans.

General FAQs

Will customer support be available?

Yes! 24x7x365 phone support is available. Home customers can call 1-888-339-7150, while Business customers can reach us at 1-888-499-9434.

How do I get the new service?

Click on the Housing or Business Customers section above and click the button to sign up for internet or cable service. If you are a current NSGB Gowifi subscriber and would like to add Voice service or change your current plan, simply go to your Gowifi Account Management page.

Are there other locations where I can access the Internet?

Viasat has enhanced FREE public hotspots in common areas around the base to ensure you always have a way to stay connected.

WINDWARD SIDE
Bldg B763 - School Liaison Office - Iguana Café Bldg B2148 - Youth Center
Bldg B692 - Bowling/ITT Bldg B2156 - Tierra Kay Liberty Center
Bldg 2155 - Navy Exchange Atrium Bldg B1042 - Marina
Bldg B760 - MWR Bldg Bldg B2527 - Golf Course
Bldg AV81 - Arts & Crafts Bldg B692 - Teen Center
Bldg B1110 - Bayview Club Bldg BH5 - Hospital Q5 Liberty Center
Bldg B1114/1112 - Triple C / Jerk House Tiki Bar Bldg BM218 - Goat Locker
Bldg B1670 - Deer Point Liberty Center Bldg B151 - Cuban Club
Bldg B1673 – Windjammer Bldg BWR23 - Denich Gym
Bldg B1679 - Marine Hill Liberty Center Bldg B1843 - Auto Skills
Bldg B3200 – CDC Bldg B759B - Downtown Lyceum
Bldg B2135 - Fleet & Family
LEEWARD SIDE
Bldg AV600 - AMC Airport Bldg AV640 - Clipper Club
CAMP AMERICA
Bldg B2223 - Camp Bulkeley Gym Bldg B2252 - Pirate's Cove
Bldg B2508 - Camp America Liberty Center

What equipment is needed to access the Internet?

As long as your personal device is Wi-Fi or Ethernet capable (depending upon the requirements of your plan) and can access an internet browser, it can connect to any of our networks. If you are having difficulty connecting, please call our customer support line at 1-888-339-7150.

For UH, FH, or lodging facilities, Viasat will provide internet modems free of charge across NSGB. These modems are owned by Viasat and will remain in the house/room as residents move in or move out. The modems will be clearly labeled, so please do not remove, move, or adjust the modem unless instructed by a Viasat representative. Non-Viasat modems are prohibited from being connected to the network under any circumstances, as they result in service degradation for all NSGB users. For Family Housing, you may plug in your own equipment (router/extender/etc.) to the Viasat cable modem, and you will continue to own and be responsible for your personal equipment.

How can I make changes to my service, add Voice service, or update my credit card information?

If you create a gowifi account (for UH or FH facilities), you can access your account or make changes to your service by visiting gowifinavy.com.

Is there a data allowance?

No, there is no data allowance. Use as much data as you like!

How am I billed?

Commercial customers will be billed according to their service agreement. For FH or UH accounts, you will be billed electronically by credit card. There will be numerous free Wi-Fi networks located throughout the base in FFR and lodging buildings which will not require any payment or billing.

Family Housing FAQs

How much does the Internet service cost?

Cost varies depending on speed, between $69.95 and $129.95 per month.

How fast is the Internet service?

Speeds vary by plan, between 10 Mbps and 75 Mbps.

How much does the Voice service cost?

Voice service via Viasat Voice Navy costs $19.99 per month. An ATA device, which allows service through an analog phone, may be purchased for a one-time fee of $39.99. Please note Voice service requires goWiFi internet service.

Which phones are compatible with the Voice service?

iOS and Android smart phones are compatible with the Viasat Voice Navy app. In addition, all analog corded and cordless telephones are compatible with the Viasat-supported ATA device. Please note that only Viasat ATA devices are supported on the network.

Are there any other fees or charges?

There are no other fees or charges for internet service; all taxes and fees are included. For Voice service, an additional one-time equipment fee applies.

If I sign up for a plan, are there any contracts?

There are no contractual commitments. You may cancel at any time with no additional charges. The monthly plans will auto-renew each month if no cancellation request is received.




Unaccompanied Housing FAQs

How many devices can I connect?

The number of connected devices depends on the type of plan, between 1 and 3.

Can I use my Unaccompanied Housing Account Access while I am on Base?

Yes! You can use the same login on any goWiFi network on Naval Bases worldwide. This includes FREE goWiFi networks located in MWR Facilities:

WINDWARD SIDE
Bldg B763 - School Liaison Office - Iguana Café Bldg B2148 - Youth Center
Bldg B692 - Bowling/ITT Bldg B2156 - Tierra Kay Liberty Center
Bldg 2155 - Navy Exchange Atrium Bldg B1042 - Marina
Bldg B760 - MWR Bldg Bldg B2527 - Golf Course
Bldg AV81 - Arts & Crafts Bldg B692 - Teen Center
Bldg B1110 - Bayview Club Bldg BH5 - Hospital Q5 Liberty Center
Bldg B1114/1112 - Triple C / Jerk House Tiki Bar Bldg BM218 - Goat Locker
Bldg B1670 - Deer Point Liberty Center Bldg B151 - Cuban Club
Bldg B1673 – Windjammer Bldg BWR23 - Denich Gym
Bldg B1679 - Marine Hill Liberty Center Bldg B1843 - Auto Skills
Bldg B3200 – CDC Bldg B759B - Downtown Lyceum
Bldg B2135 - Fleet & Family
LEEWARD SIDE
Bldg AV600 - AMC Airport Bldg AV640 - Clipper Club
CAMP AMERICA
Bldg B2223 - Camp Bulkeley Gym Bldg B2252 - Pirate's Cove
Bldg B2508 - Camp America Liberty Center

How much does the Internet service cost?

Cost varies depending on speed, between $7.95 and $49.95 per month.

How much does the Voice service cost?

Voice service costs $19.99 per month. Service is via the Viasat Voice Navy app available for iPhone and Android devices through the App Store or Google Play Store.

Are there any other fees or charges?

No, there are no other fees or charges. All taxes and fees are included.

How fast is the Internet service?

Speeds vary by plan, between 3 Mbps and 30 Mbps.

Which Speed Plan do I need?

Basic Plan – General internet browsing and email

Gold Plan – General browsing with multiple devices connected at the same time

Platinum Plan – Steaming video, skype, or video games

I’m having issues using my Xbox for live gaming. What can I do?

The Xbox Live gaming networks require special configurations on the user’s router to play on the Microsoft network. Please see the following URLs for additional information:

http://support.xbox.com/en-US/xbox-360/networking/network-ports-used-xbox-live

http://support.xbox.com/en-US/xbox-one/networking/network-ports-used-xbox-live

When I try to connect to the PlayStation Network, I get an error code. What does this mean?

Users have reported they are receiving error code WS-37397-9 when attempting to sign in to the PSN. This error means that Sony has blocked the IP address of your location for activity that Sony has deemed in violation of the PlayStation Network Terms of Service and User Agreement.

This block is done by Sony on their servers, and it is out of Viasat’s support scope. Our attempts to gain more information from Sony's representatives have only provided what the error code means. Fortunately, the blocks have normally been lifted after 48 hours. While this is unofficial, this has been our experience.